Who we are
COEXR TECHNOLOGIES, Nigeria, is responsible for the personal information described in this policy. It covers coexr.com and the COEXR app, which helps people discover, join, and host nearby workouts. Contact us about privacy at support@coexr.com.
Information we process
- Account and profile: email address, account identifiers, sign-in verification and session records, display name, profile photo, phone number, and profile details such as gender, date of birth, and the address or area you provide. Available fields and required setup steps are shown in the app.
- Location: your chosen area, searched places, meeting addresses and coordinates, and device location when you grant permission and use location features.
- Personal fitness tracking: in app versions that support Track, the activity type, precise GPS route, start and finish times, pauses, distance, active time, goals, kilometre splits, and motion-sensor step counts for activities you choose to record. If you provide an optional body weight, it is saved with your recording and used to estimate active and total calories.
- Workouts and preferences: activities you are interested in, discovery radius, sessions you create or join, withdrawals, participant acknowledgements, and workout descriptions and media you submit.
- Notifications and support: device notification tokens and preferences, service messages, and information you include when contacting us.
- Technical information: requests to our services can include IP address, browser or device information, timestamps, and error or security records needed to deliver and protect the service.
Do not include medical records or other sensitive information in public session descriptions or photos. Only upload information and images you have permission to share.
Why we use it
We use account, profile, location, and workout information to provide the features you request: signing in, finding nearby sessions, managing participation, hosting, and receiving service updates. This processing supports our agreement with you.
We rely on consent where required for optional device permissions and other optional processing. You can withdraw consent for future processing, although the related feature may stop working. Withdrawal does not affect processing that was lawful before it.
We may process limited technical and support information for legitimate interests in securing the service, investigating abuse, resolving problems, and maintaining reliability, balanced against your rights. We also process information where necessary to meet a legal obligation. We do not treat acceptance of our terms as consent to unrelated marketing.
What other people can see
COEXR is a social workout service. Your display name, profile photo, hosted session details, and participation information can appear to other users in the relevant workout views. Public discovery shows a workout’s approximate area. Exact meeting details are available to the host and active participants after joining.
A host can choose to share their phone number with active participants for a session. That setting is off by default. Gender is not displayed on your public profile. Your device’s current location is used for nearby discovery; it is not a public live location feed.
People who can view information may remember, copy, or share it outside COEXR. Choose meeting places and the information you post with this in mind.
Service providers and disclosures
Running COEXR involves providers for hosting, databases, media storage and delivery, email, notifications, and location search or maps. They process the information needed for their role. Location searches may be sent to Google’s location services, and opening directions in another app is also subject to that provider’s privacy policy.
We may disclose relevant information when legally required, to respond to a valid legal request, or to protect people and investigate misuse. If the business is reorganised or transferred, personal information may form part of that transaction, subject to applicable protections and notice requirements.
Where providers process information outside Nigeria, applicable data protection requirements govern the transfer. You can contact us for information about the providers, processing locations, and transfer protections relevant to your data.
Your personal activity recordings
Where Track is available, recording starts when you choose an activity and tap Start. With your location permission, recording can continue while the screen is locked or the app is in the background. Pausing stops distance and active-time accumulation. Finishing or discarding stops the recording session.
The recording is saved on your device as you move. Activity metadata and GPS route points are not uploaded to COEXR until you tap Finish. Finished activities queue for private backup when a connection and valid sign-in are available. These backups are private to your account. Separately, the image-sharing feature below lets you choose which session details to share.
With your motion permission, supported phones count steps during recorded walks, runs and hikes. Motion access is optional; declining it does not prevent GPS recording. Step counts, optional weight and calorie estimates stay on your device during recording and are included in your private backup after Finish. Calorie values are estimates from activity type, weight and active duration; they are not measurements from a watch or heart-rate sensor. Your last entered weight is remembered on this device for the same account.
Optional spoken progress updates use on-device speech. You can delete an activity; offline cloud deletions complete when you reconnect and sign in. Your device keeps cached activity history for offline use. Signing out locks access to those local records until the same account signs in again. Uninstalling the app or losing the device can permanently remove recordings that have not been backed up.
Your optional health connection
In app versions that support health connections, you can choose to read steps, health distance and active calories from Apple Health or Android Health Connect. COEXR uses these metrics to show your daily movement. Versions with history browsing can read up to one year of available daily summaries, loaded for the month or week you select; the current week is shown by default. Android access to older history requires a separate optional Health Connect permission. On iOS, health distance combines available walking/running and cycling distance; on Android it uses the distance reported by Health Connect. Coverage depends on the apps and devices connected to your health store.
Health connections are read only. Requested daily summaries may be cached in private storage on the device where you connect. COEXR keeps dated summaries within a rolling one-year window and removes older summaries when you next access or refresh health data. These summaries are excluded from COEXR activity uploads and operating-system backups, and are not sent to our servers or used for advertising or marketing. We do not import individual health records, read health data in the background, or write records to your health store. COEXR recordings and their optional private backups remain separate from these health summaries.
You choose which health metrics to allow and can review or revoke access in Apple Health or Health Connect. Missing data can mean that no records are available or that access has not been provided. Disconnecting health in COEXR stops future reads and removes its cached health summaries. Explicit sign-out and account deletion also clear these summaries from that device. Another account must choose to connect separately. Disconnecting does not revoke the app’s system permissions or delete data from your health store; manage those permissions in the health app.
Cookies and device storage
The landing page stores your light or dark theme choice in your browser until you clear it or change it. It does not include advertising trackers or an analytics script. The illustrated map on the landing page is decorative and does not request your location.
The app uses session storage to keep you signed in. Its web version uses authentication cookies and browser storage; native versions use device storage for credentials and preferences. You can clear browser data or sign out, but clearing session data will require you to sign in again.
Retention and account deletion
You can request deletion of your COEXR account and associated personal data without signing in or reinstalling the app. Follow the steps on our account and data deletion page, or email support@coexr.com.
You can request an email verification code and delete your account through the app’s account settings. The current deletion flow disables the account, revokes sessions, cancels unfinished hosted workouts, and releases unfinished joined places.
Account closure also removes personal fitness recording routes and summaries from the active tracking database. The app clears that account’s tracking records from the device used for deletion. Other devices may retain cached offline records until those records are cleared on that device. Backup copies remain subject to the retention period below.
Account closure initially archives account and related records; it does not immediately erase every stored record. Verified personal-data erasure requests cover archived personal data and associated backup copies within 30 days of verification. Completed workout history may remain after personal identifiers are removed. Administrative audit records are retained indefinitely for security and accountability. Records subject to a legal obligation or an active safety or fraud investigation may remain until that obligation or investigation ends. We explain any retained personal data, the reason and applicable retention period when responding to your request. See the deletion page for the data categories and full retention details.
Your rights and choices
Subject to applicable law and its exceptions, you may request access to your information, correction, erasure, restriction of processing, or a portable copy. You may object to processing based on legitimate interests and withdraw consent where processing relies on it. You also have protections relating to decisions based solely on automated processing that significantly affect you.
Send requests to support@coexr.com, preferably from your account email. We may ask for proportionate verification before acting to protect your information. We will handle requests within applicable legal time limits and explain any restrictions.
You can edit available profile and activity preferences in the app, control notification and location permissions in device settings, and use the session’s host phone-sharing setting. Denying location access can limit location-based features.
You can raise a concern with us or complain to the Nigeria Data Protection Commission, and to another competent authority where applicable. You do not have to contact us before approaching a regulator.
Keeping information safe
COEXR uses access controls and session protections to limit unauthorised access. No service or device can guarantee complete security. Keep your email account and device secure, never share sign-in codes, and contact support if you suspect someone has accessed your account.
Children’s information
Where use of the service or processing a child’s information requires a parent or guardian’s authorisation under applicable law, that authorisation is required. Do not provide a child’s information without the necessary authority. If you believe a child’s information has been submitted without the required authorisation, contact us so we can investigate and take appropriate action.
Changes to this policy
We will update this page when our practices change and revise the date above. Material changes will be brought to your attention as required by law, and we will request consent where a change requires it.
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Signing in with Apple or Google
In app versions where these options are available, you can choose to sign in with Apple or Google. We receive a provider account identifier, your email address or Apple private relay address, and the sign-in credentials needed to verify your identity. The provider may also return your name. COEXR does not receive your Apple or Google password, and signing in does not give us access to your contacts, files, or fitness data.
We use the provider identifier to recognise your account on later visits. We may connect a provider to an existing COEXR account when the verified email address matches and the provider controls that mailbox; other matches require an email confirmation code. An Apple relay address is treated as its own address, and we do not attempt to discover the personal address behind it.
We keep provider identity records with your account. Apple credentials needed to revoke authorisation are encrypted on our servers. When you close your COEXR account, we queue revocation of its Apple authorisation and retry if Apple is temporarily unavailable; the retained revocation credential is removed when revocation succeeds. Apple may notify us when you revoke access or change email forwarding, which can end your COEXR sessions or update email availability. Apple and Google also process sign-in under their own privacy policies.